If you know me, you know I cannot stand injustice or someone (or a company) trying to "get over on" a customer/someone.

Well, here is the story from GEEKSQUAD

Because my Dell Laptop was no longer under warranty, I had to take my broken labtop to GeekSquad. Well, the diagnostic ALONE costs $70 (that I do not have) and they found nothing from the software side....so they ran tests and did not help the cause and that $70 bucks? Really?

The "hardware issue" was that they needed to ship it off, replace a fan because of some "technical issue," and replace the entire keyboard because one key was missing. I wasn't buying it, because it would cost an absurd amount of money, so I decided to take the computer from Geek Squad (down $70) and investigate the issue myself.

At Virginia Tech, there is a company called Campus HotFix , who is directly competing with Geek Squad. Josh provided excellent service and my computer is back to working again.

HERE'S WHERE IT GETS FUNNY!
Geek Squad was trying to charge me over $300 to fix something that did not need to be fixed

THE ACTUAL SERVICE NEEDED IS THE FOLLOWING:

• A new key, and cleaning the keyboard
• Cleaning the fan, it was dusty which caused it to run slow
• They are doing it inhouse, so I am paying drastically lower

LESSON LEARNED GEEKSQUAD:

Don't treat your customers poorly. Don't rip off people who are at least half competent when it comes to computers. I will never use Geek Squad again, and I will recommend to others not to use their overpriced service. With marketing, the old saying goes, "Happy customers tell 3, Angry customers tell 3,000"